In the Player Protection section of your account, you have various tools available that allow you to manage your gaming activity responsibly and maintain control over your experience.
Take a Break
The Take a Break option allows you to apply a temporary closure of your account for a set period.
The temporary closure:
Is activated from the moment you set it
-
Remains in effect for the period you select:
24 hours
48 hours
7 days
30 days
You can apply the temporary closure to:
Sports Betting – Virtual
Casino – Virtual Games
Keep in mind that:
You can extend the duration of the temporary closure or apply it to more products at any time, with immediate effect
If you want to reduce the duration or apply the temporary closure to fewer products, the request will be considered after 7 days
Self-Exclusion
The Self-Exclusion option allows you to restrict your access to one or both gaming products for a longer period of time.
Self-exclusion:
Is active from the moment you set it
-
Remains in effect for the period you select:
6 months
12 months
24 months
Indefinitely
You can apply self-exclusion to:
Sports Betting – Virtual
Casino – Virtual Games
Modification of Self-Exclusion
From the Player Protection section, keep in mind that:
You can extend the self-exclusion period or exclude more products at any time, with immediate effect
To reduce or deactivate a self-exclusion, your request will be reviewed after you provide an explanation
If the request is approved, the changes will take effect within 7 days