If the Live Streaming is not working properly, follow these steps to identify and resolve the issue.
1. Check access requirements
Make sure you have logged in to your account.
You must have a available balance or have placed a bet in the last 24 hours.
If you do not meet at least one of these conditions, the service will not be available.
2. Refresh the page
Reload the page from your browser to reset the connection.
If you are using the web version, make sure your browser is up to date and that there are no extensions blocking multimedia content.
3. Allow video playback
Check that you do not have ad blockers or settings that prevent video playback.
If you are using a mobile device, verify that your data or Wi-Fi connection is stable.