To process your withdrawals securely, it is necessary to verify that the payment method belongs to you.
You will need to upload a document that confirms you are the owner of the registered bank account or payment method.
You can upload any of the following documents:
- Bank Certificate or Statement
- Bank account statement
- Bank Book (BB) or Bank Statement (BS)
- Screenshot of your online banking (app or web version)
The document must clearly show:
- Your full name
- Bank account number
- Bank logo
The information must be legible and match the account registered in your profile.
Account statement
Verification related to cards
If you made deposits with a credit or debit card, we may request additional documentation.
In that case, you must send:
- Photo of the front of your card
- With the middle numbers covered
- Your name and the last digits visible
Credit cards
Payphone wallet verification
In that case, you must send:
- Screenshot of My Profile
- Full name
- Mobile phone number
Crypto Verification
It must be a screenshot of the cryptocurrency wallet page showing:
- Full wallet code (must match the code on the WI request)
Logo of the cryptocurrency wallet company