Your account verification is managed every day by our Identity Verification Department (KYC).
The validation time may vary depending on the number of requests. In some cases, the process may take a few days.
How to check the status of your verification?
You can check the status at any time from your account:
Profile > Verification Process
There you will see if your documents have been approved, are under review, or if you need to take any additional action.
Has it been more than 2 days with no updates?
You can contact our customer support team through the chat, using the button that appears at the bottom of the screen. We are here to help you.