If you are having trouble making a deposit, it could be due to pending validation, payment method restrictions, security limits, or technical issues. Below, we show you the most common scenarios and what to do in each case.
1. Unverified or Blocked Account — Error 77006
This is one of the most frequent errors and can appear when the account has pending identity verification or a temporary restriction on making deposits.
Why does it happen?
For security and regulatory compliance reasons, Betano may temporarily restrict deposits until account validation is completed.
What to do?
- Check if you have any pending documents to submit, such as ID card, identity document, or proof of address.
- Upload the requested documentation from your account if the option is available.
- Contact Support to review the status of your account and confirm the next steps.
2. Bank or Payment Method Rejection — Error 10005
This error comes from the bank, digital wallet, or payment method provider used.
Why does it happen?
It can occur when the transaction is rejected for security reasons, insufficient funds, bank limits, or restrictions on payments related to online gambling.
What to do?
- Contact your bank or payment provider to confirm if there is any block, limit, or restriction.
- Make sure you have sufficient funds.
- Try again once the bank confirms everything is in order.
- If the issue continues, try another available payment method.
3. Payment Method Does Not Match Your Name
Betano requires that deposits be made from a payment method registered in the account holder’s name.
Example:
If you use someone else’s card, bank account, or digital wallet, the deposit may be rejected or blocked.
What to do?
- Use only payment methods in your name.
4. Security or Anti-Fraud Restrictions
The system may temporarily block deposits if it detects unusual activity.
This can happen if:
- You use a VPN.
- You change location or country.
- You make many deposit attempts in a row.
- An unusual connection or behavior is detected.
What to do?
- Disable the VPN if you are using one.
- Wait a few minutes before trying again.
- Use a stable and secure connection.
5. Deposit Limits or Conditions
Each payment method may have minimum and maximum allowed amounts.
Why does it happen?
If you try to deposit an amount lower or higher than allowed for that method, the transaction may fail.
What to do?
- Check the minimum and maximum amount available for the selected method.
- Enter an amount within the allowed range.
- If the error continues, try another payment method.
6. Technical Issues
It may also be a temporary issue with the app, browser, or connection.
What you can try:
- Update the Betano app.
- Clear your browser’s cache and cookies.
- Switch browsers or devices.
- Make sure your internet connection is stable.
- Try again after a few minutes.
7. Unspecified Error Code
If a different code appears or the message is unclear, it is important to save evidence of the error.
What to do?
- Take a screenshot clearly showing the error number and full message.
- Contact Customer Service via live chat or the Virtual Assistant.
- Select the category related to Technical Issues or Deposit.
- Send the screenshot so the team can review the code and assist you with the case.
You can also contact us through the form, providing:
- Username
- Registered email
- Category: Deposit
- Subject: Cannot make a deposit
- Screenshot of the error